Frequently Asked Questions

No! Once purchased RezEasy is your own system. «FAQ list» 

Touch screen is a function of the monitor and software supplied with the monitor rather than an individual applications. Basically the touch screen software translates the various actions of touching the screen into commands that the PC can understand, in the same way that a click of the mouse is translated into a command. Therefore, the touch screen action of tapping a button should produce the same effect, within an application, as clicking the mouse over that button. Most software should function using touch screen technology.

We have a trial version of our software available for download. You could ask your hardware supplier to demo the touch screens together with a PC on which you have RezEasy Front Desk installed. This will allow you to see both the software and hardware in a practical setting. «FAQ list» 

RezEasy works from your web site, from agents and affiliates sites and from many of the most popular directory web sites. All you need to do is to make sure that your site is listed with search engines such as Yahoo, Google, AltaVista, Excite etc. Also add your site to regional travel directories and national and international directories. Potential guests find your web site on these sources, and from there are only one click away from your online reservation system. «FAQ list» 

No! RezEasy allows you to list only the rooms you wish. However, there is no reason not to list your complete inventory because the system is under your control. «FAQ list» 

No. You can easily add a booking made by telephone, fax or other means to RezEasy via the Internet. This way the availability within RezEasy is always up to date. «FAQ list» 

Once you have purchased the program you follow the steps in Getting Started. «FAQ list» 

That is up to you RezEasy can handle both types or room rates. «FAQ list» 

Yes. (This is only applicable for per person room rates of course). «FAQ list» 

Yes. «FAQ list» 

Yes. «FAQ list» 

Yes. You can also tell RezEasy the maximum number of adults and/or children per room. «FAQ list» 

Yes. You can assign a user name, password and discount to any number of travel agents, tour operators or corporate clients. Once logged in to RezEasy the agent receives the discount that you specified. «FAQ list» 

Yes. You can specify up to 24 different seasons in a year. «FAQ list» 

Yes. You can specify up to 4 different rates in a week. «FAQ list» 

Yes. You can specify up to 24 seasons in a year and also specify 2 different rates during a week for each season. «FAQ list» 

You are immediately sent an email when a guest makes a successful reservation request. Also you can specify a second email address that should receive a copy of the email. In the agency version you can also tell RezEasy to send an email to each hotel with details of their bookings. In all cases the guest receives an email showing booking details. «FAQ list» 

If you are using a payment gateway that supports callback it the reservation is processed after the payment, toherwise it is before payment. «FAQ list» 

No you can tell RezEasy that no payment is required. «FAQ list» 

Yes a guest can login and either change or modify an existing booking. «FAQ list» 

Yes. The program can display several reports plus individual invoices. Reports can be displayed for an entire year or the dates that you select. «FAQ list» 

Yes you can see a list of all reservations with arrival an date between dates that you specify. 

Yes. You can specify the discount period and the amount. In the agency version these can be different for each property. RezEasy will apply the discount for any part of the stay within the discount period. «FAQ list» 

You can specify one or two periods when you will not accept any reservations. This might be because you are closed or because you have a special function at that time. «FAQ list» 

Yes. You can specify the minimum stay before the discount applies and the discount amount. «FAQ list» 

Yes. You can add both a percentage and fixed amount. Adding surcharges is an optional feature. «FAQ list» 

Yes. Tax is added to the whole amount. Adding tax is an optional feature. «FAQ list» 

Yes. You would specify the basic cost for a room (either per room or per person). This can be just the room or you can include breakfast. You can then offer other meal options as an extra on the booking form. So you could offer lunch, lunch & dinner, full board etc. «FAQ list» 

Yes. You can, if you wish, include a range of options on the booking form. These can be charged in a variety of ways. «FAQ list» 

You can add pictures by including the property ID as part of the files name. For a full explanation download the pdf file that explains this process in detail.
Images can also be uploaded directly to the website via the picture gallery.

No you do not have to put links to Hallisoft.com on the pages of your online reservation system. However, you must not put any links or text in these pages that implies the reservation system is anything other than RezEasy. For example you cannot say "Powered by XYZ" 

No you must not remove the logo from administration pages or the RezEasy copyright notice. Also you must not add any text to the administration pages that in any way implies that the reservation system is any other than RezEasy.