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RezEasy Problems
Missing DLL FileWhen I publish pages I get a message about a missing dll file.RezEasy, like many other programs, makes use of certain Windows dll files. These dll files are part of the Microsoft
Windows installation including XP and Vista. However, some Windows dll files can accidentally be deleted when programs are uninstalled. This is probably why you
are getting the error message. You can download the missing dll files from Microsoft at:
http://www.microsoft.com/downloads/details.aspx?familyid=7B9BA261-7A9C-43E7-9117-F673077FFB3C&displaylang=en Just run the self extracting exe and it will install the ffollowing files: msvbvm60.dll, oleaut32.dll andolepro32.dll Testing on Your PCWhen I tested the system on my PC Internet Explorer showed a warning.This is a "feature" of Internet Explorer 6. When you view a web site on the Internet Explorer will run
any scripts that are in the page (image rollovers, for example). However, by default Internet Explorer does not allow the same script
to run if it happens to be on your PC. Instead Internet Explorer will show a box at the top of the browser window and ask you what
you want to do. When viewing your reservation system on your PC click the "Click here for options" link at the top of the
browser window then "Allow blocked content"
You can also enable scripts to run on your PC as follows:
Publishing ErrorsWhen I publish programs an error occursCheck to make sure that everything in the configuration is completed. If you have upgraded from the evaluation
version make sure you have selected a payment gateway or NONE if you do not accept credit cards. Do not leave payment gateway blank.
When I publish pages I get an errorClick the Property Description button in RezEasy then look the Meal Plans and Options. If any of the lines
contain data make sure the entire line is complete. In particular check the Charge basis is entered.
General ProblemsI have to activate RezEasy each time the configuration is run.If you are using Windows 2000 or Windows XP your user account may not allow you to write to the registry. Login as
administrator or login to an account with administrator privaledges. Start RezEasy and go to configuration. Activate the program.
You can now logout and use your normal account to use RezEasy.
Nothing worksYou have not uploaded the main program files to your web site. Make sure that the following files are on your
web site:
You have not uploaded the data file to your web site or you have renamed or relocated the Data File. Make sure
that the following files are on your web site (there will be one file for each property where XXXX is the property ID):
You have not uploaded the help/messages file to your web site. Make sure that the following file is on your web
site:
You have not uploaded the standard pages and/or property specific pages to you web site.
Upload all pages in ..\MyDocs and ..\MyDocs\0001 etc. to your web site.
Total cost not correctDo notupload pages named *_TEMPLATE.htmlMake sure that you have not accidentally entered a surcharge or tax in RezEasy's configuration.
No of Children Box MissingIf you require the number of children box on your booking form make sure it is checked in Layout for Forms
& Tables.
Booking form does not default to current date plus leadtimeIf you are using DreamWeaver and image rollovers make sure that the /*ONLOAD*/ marker is in the body tag booking
form and change form templates. onLoad="/*ONLOAD*/"
Booking form or other data missing from pagesCheck the template pages to make sure that the correct marker is included in the page.
Popup calendar does not workYou have not uploaded the calendar program files to your web site. Make sure that the following files are on
your web site:
You have not uploaded the calendar style sheet to your web site. Make sure the following files are on your we
site:
You have not uploaded the style sheet to your web site. Make sure the following file is on your we site:
Errors Submitting a ReservationWhen a reservation is submitted I get an "Internal server error" messageOn Unix or Linux servers check to make sure that the correct permissions are set on all the scripts in /cgi-bin/
folder (0755). Make sure the /cgi-bin/ folder contains as file called rez60conf.pl
When a reservation is submitted I get a message "do not have permission to use this program"On Windows server make sure that the web site folder name you enter into RezEasy's configuration uses / to delimit folder names and not \. Example D:\home\ is not correctit should be D:/home/On Unix or Linux servers check to make sure that the correct permissions are set on the script (0755).
When a reservation is submitted I get a message saying "Could not open template ……"The web site folder you entered in RezEasy's configuration is incorrect. If the server is Unix or Linux make
sure the folder name begins and ends with /. If the server is Windows make sure you have to full path (including the drive) and
that the folder names ends with /.
When a reservation is submitted I get a message saying "Could not write to ……"The web site folder you entered in RezEasy's configuration is incorrect. If the server is Unix or Linux make
sure the folder name begins and ends with /. If the server is Windows make sure you have to full path (including the drive) and
that the folder names ends with /.
When a reservation is made warning message pops up saying that the connection is not secure.If you are sure the folder name is correct and the server is Unix or Linux try setting permissions on /data, /data/sales, data/temp to read/write/execute chmod 777. RezEasy checks to make sure that the connection to the payment gateway is over a secure socket layer. If it is
not this warning message dialogue box is displayed. However, the connection will still be made after the dialogue box is closed.
This allows you to connect to an ordinary server during testing. As soon as you switch to a secure server this message will not be
displayed.
Email ErrorsWhen a reservation is submitted I get a message saying "cannot open mail program….."The location or the name of the mail program you entered in RezEasy's configuration is incorrect.
When a reservation is submitted I get a message "relay denied"You do not have permission to send email from your web site or the from and/or to address must be @ your
domain. You must ask the hosting company how to get around this problem.
When a reservation is submitted I get a message saying "Error creating socket...."Check the web server and mail server names entered into RezEasy's configuration.
When a reservation is submitted I get a message saying "Could not make socket filehandle..."Check the web server and mail server names entered into RezEasy's configuration.
When a reservation is submitted I get a message saying "Could not connect to smtp server..."Check the web server and mail server names entered into RezEasy's configuration.
When a reservation is submitted I get a message saying "Error initiating conversation with mail server"Check the web server and mail server names entered into RezEasy's configuration.
When a reservation is submitted I get a message saying "Error specifying sender address...."The email address you entered into RezEasy's configuration is not valid format.
When a reservation is submitted I get a message saying "Error specifying recipient address...."The email address entered by the visitor in the booking confirmation page"checkout.html" is not a valid format.
When a reservation is submitted I get a message saying "Recipient address is missing...."The email address for bookings has not been entered into RezEasy's configuration.
When a reservation is submitted I get a message saying "Error initiating message body transfer...."There was a communication problem between rsv50std.pl and the mail server when the script tried to send the
reservation details.
When a reservation is submitted I get a message saying "Error sending message body...."There was a communication problem between RezEasy and the mail server when trying to send the reservation details.
When a reservation is submitted I get a message saying "Could not shut down the smtp server"RezEasy could not close the connection with the mail server.
I don’t receive the booking details email even though RezEasy connects to the payment gateway.The location specified for sendmail in the RezEasy's configuration is incorrect.
My web server is Windows and the smtp server requires authentication before sending mail.Contact Hallisoft help desk. We will require the type of authentication (plain text, base64, MD5 etc. and the user name/password). We will then customise scripts for your smtp server.
Payment Gateway ErrorsWhen the payment is complete I get a "Page not found" errorSome payment gateways use pages on your site to show the transaction status, accepted, declined etc. Make sure
that you have uploaded accepted.html, declined.html and pending.html to your web site. Also make sure that the payment gateway has
the correct URL for these pages.
The payment is completed but the reservation is not processedRezEasy will send page names to some gateways. Others require that you enter the page URL's into your account details. Check the payment gateway's integration guide for details. Make sure that you have set your account at the payment gateway to callback to RezEasy after the transaction is
complete. Also make sure that the URL of RezEasy is entered into your account details http://www........./cgi-bin/rez60std.pl
The payment gateway I am using is not pre-configured in RezEasy and I'm not sure what to doRezEasy will send the callback URL to some gateways. Others require that you enter the URL's into your account details. Check the payment gateway's integration guide for details. Go to our helpdesk and tell us which gateway you
are using. We may require a copy of the integration guide.
Errors with Online AdministrationWhen I try to edit or view Property/Inventory data I get constant errors.You have not uploaded the admin program files to your web site. Make sure that the following files are on your
web site:
If this happens when your go to the Cleanup page and login the web server is returning an error because it
cannot find any pending reservations. This normally only happens on Windows server. You can ignore this problem unless there are
any files named *.dat in folder /data/temp on your web site.
I added a new property and the property owner cannot login.When you add a new property you must publish the pages for that property and also the publish the standard pages. Upload the folder and pages for the new property plus the list of properties pages list_?.html and the user list data/rezlist.dat
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