RezEasy Autos Problems

Missing DLL File
Create file errors or cannot activate
Testing on Your PC
Publishing Errors
General Problems
Errors submitting a Reservation
Email Errors
Errors with Online Administration

Missing DLL File

When I publish pages I get a message about a missing dll file.

RezEasy Autos, like many other programs, makes use of certain Windows dll files. These dll files are part of the Microsoft Windows installation including XP and Vista. However, some Windows dll files can accidentally be deleted when programs are un-installed. This is probably why you are getting the error message. You can download the missing dll files from Microsoft at:
http://www.microsoft.com/downloads/details.aspx?familyid=7B9BA261-7A9C-43E7-9117-F673077FFB3C&displaylang=en Just run the self extracting exe and it will install the following files: msvbvm60.dll, oleaut32.dll andolepro32.dll

Write errors or cannot activate

When I get "Cannot create file......" errors in RezEasy Autos.

If you are using Windows Vista the problem is related to UAC (User Account Control) and/or permissions on the folder containing RezEasy Autos. When you use RezEasy Autos you should make sure that you are logged in using the same user account that installed RezEasy Autos. Also make sure that file permissions are set correctly. This is described in details HERE

The serial number box in the activation windows does not allow me to enter my serial number.

How do I set RezEasy Autos in XP compatibility mode?

RezEasy Autos Standard, Agency and Front Desk are tested on Windows Vista and are fully compatible with Windows Vista. Therefore, it should not be necessary to set compatibility mode. If you really want to run RezEasy Autos in campatibility mode you can do so and the program will function correctly. Click HERE for setting details.

Testing on Your PC

When I tested the system on my PC Internet Explorer showed a warning.

This is a "feature" of Internet Explorer 6. When you view a web site on the Internet Explorer will run any scripts that are in the page (image rollovers, for example). However, by default Internet Explorer does not allow the same script to run if it happens to be on your PC. Instead Internet Explorer will show a box at the top of the browser window and ask you what you want to do. When viewing your reservation system on your PC click the "Click here for options" link at the top of the browser window then "Allow blocked content"

You can also enable scripts to run on your PC as follows:

Click Tools then Internet Options in Internet Explorer menu bar.
Click the Advanced tab
Scroll down the list to Security and check "Allow active content to run in files on My Computer"
Click OK button and close Internet Explorer then start it again.

NOTE: RezEasy Autos does not require any special setting in Internet Explorer when viewed on the Internet.

Publishing Errors

When I publish programs an error occurs

Check to make sure that everything in the configuration is completed. If you have upgraded from the evaluation version make sure you have selected a payment gateway or NONE if you do not accept credit cards. Do not leave payment gateway blank.

When I publish pages I get an error

Click the Property Description button in RezEasy Autos then look the Meal Plans and Options. If any of the lines contain data make sure the entire line is complete. In particular check the Charge basis is entered.

General Problems

I have to activate RezEasy Autos each time the configuration is run.

If you are using Windows 2000 or Windows XP your user account may not allow you to write to the registry. Login as administrator or login to an account with administrator privaledges. Start RezEasy Autos and go to configuration. Activate the program. You can now logout and use your normal account to use RezEasy Autos.

Nothing works

You have not uploaded the main program files to your web site. Make sure that the following files are on your web site:

program/rez60std.js (rez60agent.js for the Agency version)
program/rezhelp.js

Vehicle types not visible

You have not uploaded the data file to your web site or you have renamed or relocated the Data File. Make sure that the following files are on your web site (there will be one file for each Hire Company where XXXX is the Hire Company ID):

data/XXXX.js (0001.js for the Standard version)

Help messages not shown

You have not uploaded the help/messages file to your web site. Make sure that the following file is on your web site:

program/rezhelp.js

Page not found errors

You have not uploaded the standard pages and/or Hire Company specific pages to you web site. Upload all pages in the folder where you published pages Do not upload pages named *_TEMPLATE.html

Total cost not correct

Make sure that you have not accidentally entered a surcharge or tax in RezEasy Autos configuration.

Booking form does not default to current date plus leadtime

If you are using DreamWeaver and image rollovers make sure that the /*ONLOAD*/ marker is in the body tag booking form and change form templates. onLoad="/*ONLOAD*/"

Booking form or other data missing from pages

Check the template pages to make sure that the correct marker is included in the page.

Popup calendar does not work

You have not uploaded the calendar program files to your web site. Make sure that the following files are on your web site:

program/calendar.js
program/calendar-en.js
program/calendar-setup.js

Popup calendar does not display correctly

You have not uploaded the calendar style sheet to your web site. Make sure the following files are on your we site:

style/calendarX.css (X will be 1 to 8 depending on the calendar style chosen)
style/menuarrow.gif
style/menuarrow2.gif

Fonts, colours and layout is not correct

You have not uploaded the style sheet to your web site. Make sure the following file is on your we site:

style/rezstyle.css

Errors Submitting a Reservation

When a reservation is submitted I get an "Internal server error" message

On Unix or Linux servers check to make sure that the correct permissions are set on all the scripts in /cgi-bin/ folder (0755). Make sure the /cgi-bin/ folder contains as file called rez60conf.pl
On Windows server make sure that the web site folder name you enter into RezEasy Autos configuration uses / to delimit folder names and not \. Example D:\home\ is not correct it should be D:/home/

When a reservation is submitted I get a message "do not have permission to use this program"

On Unix or Linux servers check to make sure that the correct permissions are set on the script (0755).

When a reservation is submitted I get a message saying "Could not open template ...."

When a reservation is submitted I get a message saying "Could not write to ...."

The web site folder you entered in RezEasy Autos configuration is incorrect. If the server is Unix or Linux make sure the folder name begins and ends with /. If the server is Windows make sure you have to full path (including the drive) and that the folder names ends with /.
If you are sure the folder name is correct and the server is Unix or Linux try setting permissions on /data, /data/sales, data/temp to read/write/execute chmod 777.

When a reservation is made warning message pops up saying that the connection is not secure.

RezEasy Autos checks to make sure that the connection to the payment gateway is over a secure socket layer. If it is not this warning message dialogue box is displayed. However, the connection will still be made after the dialogue box is closed. This allows you to connect to an ordinary server during testing. As soon as you switch to a secure server this message will not be displayed.

Email Errors

When a reservation is submitted I get a message saying "cannot open mail program...."

The location or the name of the mail program you entered in RezEasy Autos configuration is incorrect.

When a reservation is submitted I get a message "relay denied"

You do not have permission to send email from your web site or the from and/or to address must be @ your domain. You must ask the hosting company how to get around this problem.

When a reservation is submitted I get a message saying "Error creating socket...."

Check the web server and mail server names entered into RezEasy Autos configuration.

When a reservation is submitted I get a message saying "Could not make socket filehandle..."

Check the web server and mail server names entered into RezEasy Autos configuration.

When a reservation is submitted I get a message saying "Could not connect to smtp server..."

Check the web server and mail server names entered into RezEasy Autos configuration.

When a reservation is submitted I get a message saying "Error initiating conversation with mail server"

Check the web server and mail server names entered into RezEasy Autos configuration.

When a reservation is submitted I get a message saying "Error specifying sender address...."

The email address you entered into RezEasy Autos configuration is not valid format.

When a reservation is submitted I get a message saying "Error specifying recipient address...."

The email address entered by the visitor in the booking confirmation page"checkout.html" is not a valid format.

When a reservation is submitted I get a message saying "Recipient address is missing...."

The email address for bookings has not been entered into RezEasy Autos configuration.

When a reservation is submitted I get a message saying "Error initiating message body transfer...."

There was a communication problem between rsv50std.pl and the mail server when the script tried to send the reservation details.

When a reservation is submitted I get a message saying "Error sending message body...."

There was a communication problem between RezEasy Autos and the mail server when trying to send the reservation details.

When a reservation is submitted I get a message saying "Could not shut down the smtp server"

RezEasy Autos could not close the connection with the mail server.

I don’t receive the booking details email even though RezEasy Autos connects to the payment gateway.

The location specified for sendmail in the RezEasy Autos configuration is incorrect.

My web server is Windows and the smtp server requires authentication before sending mail.

Contact Hallisoft help desk. We will require the type of authentication (plain text, base64, MD5 etc. and the user name/password). We will then customise scripts for your smtp server.

Payment Gateway Errors

When the payment is complete I get a "Page not found" error

Some payment gateways use pages on your site to show the transaction status, accepted, declined etc. Make sure that you have uploaded accepted.html, declined.html and pending.html to your web site. Also make sure that the payment gateway has the correct URL for these pages.
RezEasy Autos will send page names to some gateways. Others require that you enter the page URL's into your account details. Check the payment gateway's integration guide for details.

The payment is completed but the reservation is not processed

Make sure that you have set your account at the payment gateway to callback to RezEasy Autos after the transaction is complete. Also make sure that the URL of RezEasy Autos is entered into your account details http://www........./cgi-bin/rez60std.pl
RezEasy Autos will send the callback URL to some gateways. Others require that you enter the URL's into your account details. Check the payment gateway's integration guide for details.

The payment gateway I am using is not pre-configured in RezEasy Autos and I'm not sure what to do

Go to our helpdesk and tell us which gateway you are using. We may require a copy of the integration guide.

Errors with Online Administration

When I try to edit or view Vehicle Rates/Inventory data I get constant errors.

You have not uploaded the admin program files to your web site. Make sure that the following files are on your web site:

remupdate/bin/rez60stdupd.js (rez60agtupd.js in the Agency version)
remupdate/bin/rez60stdview.js (rez60agtview.js in the Agency version)
remupdate/bin/calendar.js
remupdate/bin/calendar-en.js
remupdate/bin/calendar-setup.js

Sometimes when I use the Cleanup function I get an error.

If this happens when your go to the Cleanup page and login the web server is returning an error because it cannot find any pending reservations. This normally only happens on Windows server. You can ignore this problem unless there are any files named *.dat in folder /data/temp on your web site.

I added a new Hire Company and the Hire Company owner cannot login.

When you add a new Hire Company you must publish the pages for that Hire Company and also the publish the standard pages. Upload the folder and pages for the new Hire Company plus the list of properties pages list_?.html and the user list data/rezlist.dat

Publishing Errors
General Problems
Errors submitting a Reservation
Email Errors
Errors with Online Administration